Privacy Policy
Last updated: December 29, 2025
At UK ETA Australia (www.uketa.au), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information that you provide directly to us when you:
- Complete a UK ETA application form
- Contact us for support or inquiries
- Subscribe to our newsletters or updates
- Use our website and services
This information may include:
- Personal identification information (name, date of birth, nationality)
- Contact information (email address, phone number, postal address)
- Passport details and travel documents
- Payment information (processed securely through our payment provider)
- Travel plans and history
How We Use Your Information
We use the information we collect to:
- Process your UK ETA applications
- Communicate with you about your application status
- Provide customer support and respond to inquiries
- Send important updates about your application or UK travel requirements
- Improve our services and website functionality
- Comply with legal obligations and UK government requirements
- Prevent fraud and enhance security
Information Sharing and Disclosure
We may share your information with:
- UK Government Authorities: To process your UK ETA application
- Service Providers: Third-party companies that help us provide our services (payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
- 256-bit SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
- PCI-DSS compliant payment processing
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Application data is typically retained for 7 years to comply with legal and regulatory requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to or restrict processing of your information
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@uketa.au
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Parents or guardians may apply for UK ETA on behalf of children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@uketa.au
Website: www.uketa.au/contact