Refund Policy
Last updated: December 29, 2025
At UK ETA Australia (www.uketa.au), we are committed to providing transparent and fair refund policies. This Refund Policy outlines the circumstances under which refunds may be issued for UK ETA application services and our processing procedures.
Refund Eligibility
You may be eligible for a refund in the following situations:
- Service Error: If we make an error in processing your application that results in rejection or delay
- Duplicate Payment: If you accidentally submit multiple payments for the same application
- Technical Issues: If technical problems on our website result in payment being charged without application submission
- Pre-Submission Cancellation: If you request cancellation before your application is submitted to UK authorities
Non-Refundable Situations
Please note that refunds will NOT be issued in the following circumstances:
- Application Rejection: If your UK ETA application is rejected by UK Home Office due to ineligibility, incorrect information, or other applicant-related reasons
- After Submission: Once your application has been submitted to UK government authorities
- Change of Plans: If you change your travel plans or no longer need the UK ETA after application submission
- Applicant Errors: If you provide incorrect, incomplete, or false information in your application
- Government Fees: UK government processing fees are non-refundable once the application is submitted
- Service Fees: Our service fees are non-refundable once processing work has begun on your application
- Approved Applications: If your UK ETA is successfully approved, even if you choose not to use it
Refund Components
Service Fee (USD $75 or $120)
Our service fee covers application review, document verification, form completion assistance, and customer support. This fee is refundable only before your application is submitted to UK authorities.
UK Government Fee (£10)
The official UK government processing fee is non-refundable once your application is submitted to UK Home Office, regardless of the outcome. This is a UK government policy beyond our control.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at refunds@uketa.au with "Refund Request" in the subject line
- Provide Details: Include your application reference number, full name, email address used for the application, and reason for refund request
- Submit Documentation: If applicable, provide supporting documentation (payment receipt, error screenshots, etc.)
- Wait for Review: Our team will review your request within 2-3 business days
Refund Processing Timeline
If your refund request is approved:
- Review Time: 2-3 business days to review your refund request
- Processing Time: 5-10 business days to process the refund
- Bank Processing: Additional 3-5 business days for the refund to appear in your account (depending on your bank)
- Total Time: Approximately 10-18 business days from approval to funds in your account
Refunds will be issued to the original payment method used for the transaction.
Partial Refunds
In certain situations, partial refunds may be issued. For example, if your application is cancelled after initial processing has begun but before submission to UK authorities, we may retain a portion of the service fee to cover work already completed. The specific amount will depend on the stage of processing and will be communicated during the refund review process.
Chargebacks and Disputes
We strongly encourage you to contact us directly to resolve any payment concerns before initiating a chargeback with your bank or credit card company. Chargebacks should be a last resort after all other resolution attempts have been exhausted.
Important Notice:
Initiating an unauthorized chargeback may result in suspension of services and may affect your ability to use our platform in the future. We maintain detailed records of all transactions and communications to respond to chargeback disputes.
Exceptional Circumstances
We understand that exceptional circumstances may arise. In cases of serious illness, family emergencies, or other extraordinary situations, please contact us to discuss your specific situation. While we cannot guarantee a refund in these cases, we will review each request on a case-by-case basis with compassion and understanding.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
Questions About Refunds?
If you have questions about our refund policy or need assistance with a refund request, please contact us: